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SHIPPING
& DELIVERY OF GIFT BASKETS
Last
Day For Christmas Delivery is Monday December 17th 2007
FREQUENTLY
ASKED QUESTIONS ABOUT SHIPPING & DELIVERY
-
Ordering
Gift Baskets
-
Shipping
Wine baskets
-
Shipping
/ Delivery of Custom Ordered Gift Baskets
-
Shipping
Gift Baskets
-
Local
Hand Delivery Of Gift Baskets
-
Hand
delivery areas and charges
-
Responsibility
for failed deliveries
-
Product
substitutions
-
Returns
ORDERING
GIFT BASKETS
You can order
online via our secure server or call us at 847-277-1483
if you feel more comfortable doing so. Our gift consultant
will be happy to help you with your gift selection process.
Our business hours are 9.00 a.m. to 5.00 p.m. (CST)
Monday through Friday. Festive
Season: Avoid disappointment by placing
your order(s) as early as possible during our busy festive
season (November-December). We
are closed from December 20th through January 5th, every year.
All orders received during that time will be processed after
January 5th.
SHIPPING
WINE BASKETS
Wine baskets can
only be shipped to the following states: CA, CO, IA, ID, IL,
MN, MO, NE, NM, OR, WA, WI and WV. An adult signature is
required upon delivery/shipping.
CUSTOM
ORDERS
We specialize in
custom gifts. Many of our clients ask us to personalize a
particular gift basket. We welcome the addition of specific
items or enclosures if you can mail them to our location for
inclusion. We can include business cards, personal cards,
personalized labels, literature or merchandise (hats, cups,
pens, etc.).
SHIPPING
GIFT BASKETS
Shipping is done
via FedEx Ground to a single address. Delivery is made
within 24-48 hours of payment of your order.
Please
note: We ship our gift baskets ONLY
within the USA. If you need a basket to be shipped
internationally you will be given a quote via email for the
same. The
above map shows delivery times via FedEx Ground to the US
States from our warehouse at 60010. We ship packages via FedEx
Ground.
All
shipping charges include the shipping charges as well as the
packing & handling charges for packaging the gift basket
in a special way so that it arrives in pristine condition to
the recipient. Shipping &
handling charges are based on weight or dimensions,
destination. Most parcels range from $9.00 to $25.00. When the
gift leaves our facility, the buyer will receive a
tracking number via email. To
track your package please click here.
We
ship FedEx Ground. It usually takes between 1-5 business days
(a business day does not include Saturdays, Sundays, or
holidays), for your gift basket to reach its destination.
Please see map above. We ship to Canada via USPS Global
Priority and add a $5 Customs Charge to your order
total.
Example:
If we ship a package on Monday that takes 2 business days to
arrive. You do not count the day you ship as a business day,
so your package would arrive on Wednesday, the second business
day after the ship date.
We cannot
guarantee delivery if the address provided to us is incorrect
or incomplete. We can only ship or deliver to complete
addresses so please make sure your address information is
complete and accurate.
We do not
ship to PO, APO, or FPO boxes. We are not responsible
for orders shipped to hotels & hospitals in the
event the recipient has checked out while the gift is in
transit. It is the buyer's responsible to ensure that
the recipient will be at the location where the gift is being
shipped.
EXPEDITED
SHIPPING
Gift giving is
time sensitive and we understand this very well. If you would
like your basket to arrive fast or on a specific date let us
know. Want expedited shipping ? We can expedite your order for
an additional charge. Please call
us to discuss the time critical deliveries.
LOCAL
HAND DELIVERY
Elegantly
Expressed utilizes the services of professional couriers
for delivery. Telephone numbers are required for all hand
deliveries. The delivery window is usually 4 hours. Hand
Delivery is available to the cities shown below. We
deliver to local hospitals, hotels, residential addresses, and
businesses.
-
Delivery to a residential
address always requires a phone number as our
drivers always call to confirm availability. If no one is
available to accept, and if weather conditions permit, the
gift basket is usually left at the front door. You can
request that the gift basket not be delivered if the party
is not at home. Additional delivery charges will apply for
a second attempt.
-
Delivery to a local
hospital must include: hospital telephone number,
patient's name, room number, and expected release date.
-
Delivery to hotels
must include: hotel's telephone, address, guest name, room
number, and check out date.
Elegantly
Expressed is not responsible for orders delivered to hotels
& hospitals in the event the recipient has checked out
while the gift is in transit. It is the buyer's
responsibility to ensure that the recipient will be at the
location where the gift is being delivered.
HAND
DELIVERY AREAS & CHARGES
CHICAGO LAND AREA
: Hand delivery available to Chicago and 200 of its suburbs.
Our rates are very reasonable, considering the gas prices
nowadays. Our delivery people are professional and handle each
basket / order with care.
Not all Illinois
cities shown. Here are some of the Illinois cities and the
Hand delivery charges shown below. If the city that you
would like to send the gift basket to, is not listed please
call us. Hand Delivery charges are based on the number of
miles from our location and start from $10.00.
Note: We can ship
the basket to hand delivered areas too.
|
City
Name |
Zip
Code |
Delivery
Charge |
| Algonquin |
60102 |
10.00 |
| Arlington
Heights |
60004,
60005 |
12.00 |
| Aurora |
60504,
60505, 60506 |
29.00 |
| Bannockburn |
60015 |
16.00 |
| Barrington |
60010 |
10.00 |
| Bartlett |
60103 |
15.00 |
| Berwyn |
60402 |
26.00 |
| Bloomingdale |
60108 |
18.00 |
| Bolingbrook |
60440 |
30.00 |
| Buffalo
Grove |
60089 |
11.00 |
| Carol
Stream |
60188 |
19.00 |
| Carpentersville |
60110 |
11.00 |
| Cary |
60013 |
10.00 |
| Crystal
Lake |
60012 |
12.00 |
| Deerfield |
60015 |
16.00 |
| Des
Plaines |
60016 |
16.00 |
| Downers
Grove |
60515 |
24.00 |
| Dundee |
60118 |
10.00 |
| Elgin |
60120 |
13.00 |
| Evanston |
60201 |
24.00 |
| Glencoe |
60022 |
19.00 |
| Gurnee |
60031 |
18.00 |
| Highland
Park |
60035 |
16.00 |
| Hoffman
Estates |
60194 |
10.00 |
| Lake
Zurich |
60047 |
10.00 |
| Libertyville |
60048 |
13.00 |
| Melrose
Park |
60160 |
23.00 |
| Mount
Prospect |
60056 |
13.00 |
| Mundelein |
60060 |
12.00 |
| Naperville |
60540 |
27.00 |
| Northbrook |
60062 |
17.00 |
| Oakbrook |
60523 |
24.00 |
| Orland
Park |
60462 |
37.00 |
| Palatine |
60067 |
10.00 |
| Park
Ridge |
60068 |
19.00 |
| Rolling
Meadows |
60008 |
11.00 |
| Round
Lake |
60073 |
15.00 |
| Schaumburg |
60173,
60193 |
13.00 |
| Vernon
Hills |
60061 |
11.00 |
| Wheeling |
60090 |
13.00 |
| Zion |
60099 |
25.00 |
| CHICAGO |
| Chicago |
60601-60666 |
30.00 |
RESPONSIBILITY
FOR FAILED DELIVERIES & CHARGES
Please check all addresses carefully. We guarantee delivery
only to the addresses we are given. Elegantly Expressed is not
responsible for shipping or delivery charges incurred when
-
we have an incorrect or outdated address
-
the gift
recipient is on vacation or unable/unwilling to accept the
gift or
-
the gift
basket has
to be rerouted to another location
-
the gift
basket is returned to us if is is deemed undeliverable due
to an address error or it is refused by the
recipient.
For EACH
ADDRESS CORRECTION you will be charged $5.00 as we have to
call Fed Ex to make the change
For EACH
RE-ROUTED delivery you will be charged $10.00 as each
rerouted delivery has additional shipping charges.
For EACH
RE-ROUTED HAND DELIVERY you will be charged the amount
charged by our professional courier service. We use Blackhawk
Courier Service in Chicago.
If the GIFT
BASKET IS RETURNED TO US you have 2 choices.
- Either have
it sent to a correct address. This will mean additional
S&H charges to be incurred by you.
- OR : We
throw away the basket as we are unable to re-sell it even if
it is not opened or it is not a custom order. All
custom orders are non-refundable.
PRODUCT
SUBSTITUTIONS
At times it may be
necessary to substitute products shown for a product of equal
or greater value and quality. For example, we avoid shipping
chocolates during the hot summer months since they will melt.
In all cases, where substitution is necessary, we try our best
to maintain the look, colors and design style of the gift
basket as pictured.
RETURNS
If at any time you receive a
gift basket created by us which you are unsatisfied with,
please contact us immediately so we can remedy the situation.
We consider all sales "FINAL". But we will
definitely satisfy you if there is an error on our part.
If you receive a package, which has been damaged during
shipping, notify your postal carrier/delivery person
immediately. If a basket has to be returned it has to be done
within 3 days of receiving the basket. We can take back ONLY
un-opened gifts.
To return a gift, please email
us at returns@elegantly-expressed.com
or call us 847-277-1483 for a Return
Authorization Number. Return shipping is the
responsibility of the person returning the basket. Shipping
and handling charges are non-refundable. All returned
merchandise must be returned in perfect condition. No credit
will be given until we receive the merchandise. We issue
credit refunds ONLY to the "original purchaser" of
the gift. Refunds will be made back onto the original credit
card used.
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